Frequently Asked Questions
Where is Whelehans Wines?
Whelehans Wines is based at the famous old pub the Silver Tassie, now totally transformed, in Loughlinstown, Co Dublin. It is at the junction of Cherrywood Road and the N11. If you are planning to drop in and see us the good news is that we have a large car park and a great Café/Winebar.
What are your store opening hours?
Monday: 10:30am - 7:00pm
Tuesday: 10:30am - 7:00pm
Wednesday: 10:30am - 7:00pm
Thursday: 10:30am - 11:00pm
Friday: 10:30am - 11:00pm
Saturday: 10:30am - 11:00pm
Sunday: 11:00m - 6:00pm
Please note: Although our wine store & café may be open, in line with alcohol licensing laws, we are unable to sell alcohol before 10.30am Monday and Saturday and from 12pm on Sundays.
Where do you deliver to?
We offer free delivery on online orders to addresses throughout the Republic of Ireland, through Fastway Couriers. Deliveries are typically made within 3 working days of the processing of the online order. We do not deliver on weekends, bank holidays or major holidays.
What if I am not at home when the wine is delivered?
The courier will deliver your wine between 9 and 5, Monday to Friday. Your wine cannot be left without a signature. If you cannot be at home you can chose to have your order delivered to a work address or a friend or neighbour.
Who can accept orders delivered to a home or business address?
In compliance with the law in Ireland, we will only sell alcohol to those who are 18 or over, either online or in-store. As in-store, if you are lucky enough to look under 18, you will be required to show legal evidence of your age (drivers licence, passport & state ID). Failure to produce the correct ID will mean that our courier is not allowed – by law – to leave the order. We are sorry if this causes you any inconvenience but as a company we take our statutory obligations very seriously and will not make any exceptions to this delivery policy.
Do you have a minimum order quantity?
Our minimum order quantity for wine purchased online is 6 bottles. You can mix as many different wines as you like in your order to make up this six. Orders greater than 6 must always be in multiples of 6 as the boxes we have designed necessitate this to ensure the safe delivery of your wines. With this order you enjoy free delivery anywhere in the ROI.
Who can I talk to about my order?
For online customers, we have a dedicated phone number 01-9011145.
You can contact us 7 days a week, during our store opening hours (see above).
Alternatively, you can email your query to firstname.lastname@example.org at any time and we will do our best to help.